1. Agreement to Terms

These Terms of Service (“Terms”) are a binding agreement between you and Sparkly Turf LLC (“Sparkly Turf,” “we,” “us,” or “our”). They govern your use of https://sparklyturf.com, your participation in our text messaging program, and your purchase of services from us. By using the website, requesting an estimate, opting in to text messages, or accepting a service from us, you agree to these Terms. If you do not agree, do not use the website or purchase from us.

These Terms incorporate our Privacy Policy at https://sparklyturf.com/privacy-policy/.

Looking for the text messaging program? Read the Text Messaging Terms in Section 3.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract. If you are acting for a business, HOA, or property owner, you represent that you are authorized to bind that entity and to authorize work on the property.

3. Text Messaging (SMS/MMS) Program Terms — Sparkly Turf Alerts

3.1 Program description

Sparkly Turf Alerts is a mixed customer care and marketing text messaging program operated by Sparkly Turf LLC. Messages come from Sparkly Turf only. We do not send messages on behalf of any other company, affiliate, lead buyer, or third-party marketer. Message categories:

• Customer care and conversational: answers to your inquiry, quotes, scheduling, appointment confirmations and reminders, crew arrival notices, and post-service follow-up
• Transactional: invoices, payment confirmations, and receipts
• Marketing and promotional: offers, seasonal reminders, and new service announcements, sent only to recipients who separately opted in to promotional messages

3.2 How to opt in

1. Web form: check the SMS consent checkbox on any form at https://sparklyturf.com and submit the form. The checkbox is never pre-checked and is never required to submit the form.
2. Verbally: tell a Sparkly Turf team member during a call that you want text updates. We log the date, time, and staff member.
3. In writing: provide your mobile number on a written estimate, work order, or service agreement that contains the same consent disclosure.
4. Text us first: send a text to (702) 763-7363. Starting a conversation with us is consent to receive replies.

3.3 Consent is not a condition of purchase

3.4 Message frequency

Message frequency varies. Customer care and conversational messages are sent in response to your activity. Promotional messages are limited to a maximum of 4 messages per month.

3.5 Cost

Message and data rates may apply. Sparkly Turf does not charge for the messages themselves. Your mobile carrier may charge you for messages sent and received according to your plan. Contact your carrier for details about your plan.

3.6 How to opt out

Reply STOP to any message from us at any time to cancel. You will receive one final message confirming that you have been unsubscribed, and then we will send no further messages to that number unless you opt in again. STOP, END, CANCEL, UNSUBSCRIBE, QUIT, and REVOKE are all honored. You may also opt out by emailing info@sparklyturf.com or calling (702) 763-7363. Opting out of text messages does not affect services you have already scheduled, and does not opt you out of email or phone contact.

3.7 How to get help

Reply HELP to any message for program information and contact details, or reach us at (702) 763-7363 or info@sparklyturf.com during Sunday through Friday, 8:00 AM to 5:00 PM Pacific Time (closed Saturday).

3.8 Supported carriers and carrier disclaimer

The program is available on major U.S. wireless carriers, including AT&T, Verizon Wireless, T-Mobile, US Cellular, and many regional carriers and MVNOs. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier and is not guaranteed. Carrier support may change without notice.

3.9 Program eligibility

To participate you must be at least 18 years old, be the account holder or an authorized user of the mobile number you provide, and be located in the United States. If you change or give up your mobile number, notify us promptly so we do not message the new holder.

3.10 Privacy and your mobile information

Full details are in our Privacy Policy at https://sparklyturf.com/privacy-policy/.

3.11 Changes to the program

We may modify or discontinue Sparkly Turf Alerts at any time. Material changes to this Section 3 will be posted here with an updated effective date.

3.12 Program summary

4. Services

Sparkly Turf provides artificial turf cleaning and related services in Las Vegas and Henderson, Nevada, San Diego, California, and surrounding service areas. Our current offerings include:

• Refresh Clean — routine surface cleaning and deodorizing of artificial turf
• Restore Clean — deeper decontamination and infill treatment for moderately soiled turf
• Deep Clean — full extraction, sanitization, and odor remediation for heavily soiled or pet-affected turf
• Turf Repair and Replacement — repair, re-seaming, and replacement of damaged artificial turf
• Turf Installation — supply and installation of new artificial turf

Service availability, scope, and pricing vary by property, turf condition, and location, and may change without notice.

5. Estimates, Quotes, and Pricing

• Quotes are based on the information you provide and on visual inspection. Conditions discovered on site — larger square footage, heavier soiling, pet damage, drainage failure, or infill loss — may change the price.
• If the price will change, we will tell you before performing the additional work. You may decline.
• Quotes are valid for 30 days unless stated otherwise.
• Advertised or promotional pricing applies only to the stated scope and service area and may exclude travel or after-hours surcharges.

6. Scheduling, Access, and Site Conditions

• You are responsible for providing safe, unobstructed access to the turf area, including gate codes, keys, or an adult present if required.
• Please remove furniture, toys, planters, pet waste, and personal items from the turf before the crew arrives, or request that we do so as a billable add-on.
• You must provide access to a working water spigot and, where required, a standard exterior electrical outlet, unless you have arranged for us to bring our own supply.
• It is the customer’s responsibility to ensure pets are securely confined in a safe area so our technicians can perform their duties without interference, for the duration of the visit and until treated areas are dry.
• If there are any concerns regarding aggressive dogs, we require prior notification so we can ensure the safety of our technicians. We may decline or reschedule a visit where an animal presents a risk to our crew.
• If our crew cannot access the property, cannot safely perform the work, or is turned away on arrival, a trip charge may apply.

7. Cancellation and Rescheduling

• Please give at least 24 hours’ notice to cancel or reschedule.
• Cancellations with less than 24 hours’ notice, or lockouts on arrival, may incur a trip fee.
• We may reschedule for weather, equipment failure, or safety conditions and will contact you as soon as practical.

8. Payment and Card on File

• Invoices for Sparkly Turf LLC services are payable upon completion.
• Every Sparkly Turf client must keep a valid credit card on file. Charges for turf cleaning and restoration services are processed on the day the service is provided.
• By providing a card, you authorize Sparkly Turf LLC to charge it for services performed, for any agreed add-on work, and for any applicable trip or cancellation fee under these Terms. You agree to keep the card information current.
• Card data is stored and processed by our payment processor. We do not store full card numbers.
• We may require a deposit for installation, replacement, or large commercial jobs.
• Past due balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by Nevada law, plus reasonable costs of collection.
• Chargebacks initiated without first contacting us to resolve the issue are a breach of these Terms.

9. Service Plans, Service Intervals, and Cancellation

• By agreeing to a Sparkly Turf service plan, you commit to adhering to the predetermined service intervals for that plan.
• Customers may cancel their Sparkly Turf plan at any point following the initial year.
• Should service be canceled for any reason, a cancellation fee may be applied. The specifics depend on the plan chosen and the timing of the cancellation, and will be set out in your plan documentation.
• Plan pricing assumes the agreed visit frequency. Skipped or repeatedly rescheduled visits may change the price of the next visit, because turf that goes longer between cleanings requires more work.
• We may adjust plan pricing on renewal with at least 30 days’ written notice.
• Cancellation requests should be sent to info@sparklyturf.com or made by phone at (702) 763-7363. Cancellation takes effect after any visit already scheduled and already charged.

10. 100% Satisfaction Guarantee

To use the guarantee, contact us at (702) 763-7363 or info@sparklyturf.com within 14 days of the initial service date and describe the issue. Please allow us reasonable access to inspect and re-service the area.

11. Scope of Service and What Is Not Covered

We warrant that our services will be performed in a workmanlike manner using commercially reasonable methods and products. Artificial turf cleaning is a restorative process, not a guarantee of a like-new result, and it does not repair the turf system itself.

• Permanent staining, UV fading, matting, burn damage, adhesive failure, seam separation, poor original installation, infill loss, and failed sub-base drainage existed before our visit and may remain after it.
• Odor control results depend on the severity and age of contamination, sub-base saturation, drainage, humidity, and ongoing pet use. Severe or long-standing contamination may require repeat treatments, which are billed separately.
• Weed growth, pest activity, and edging or grading movement are conditions of the installed system and its environment, not outcomes of cleaning.
• Installation and replacement work carries the manufacturer’s materials warranty, if any, plus our workmanship warranty as stated on your written work order.

12. Assumption of Risk and Property Disclaimer

Our work involves water, pressure equipment, brushes, and cleaning agents used near landscaping, hardscape, structures, and household items. You are responsible for moving or protecting anything you do not want exposed to that process, and for keeping animals securely confined as described in Section 6. Nothing in this section limits liability that cannot lawfully be limited, including liability for gross negligence, willful misconduct, or personal injury caused by our negligence.

13. Customer Responsibilities and Property Condition

• Disclose known issues before service, including irrigation lines, low-voltage lighting, sprinkler heads, pet containment wiring, buried cable, drainage problems, and prior repairs. We are not liable for damage to undisclosed or unmarked buried items.
• Disclose any turf manufacturer restrictions or HOA rules that affect cleaning methods or products.
• Keep people and pets off treated areas until dry.
• Follow any aftercare instructions we provide. Failure to do so may void the 100% satisfaction guarantee.

14. Photography and Media

We may photograph or record the work area before, during, and after service for quality control, training, and marketing. Images will not include identifiable house numbers, faces, or street addresses without your written permission. Tell us in writing before service if you do not want images of your property used in marketing, and we will honor that.

15. Acceptable Use of the Website

You agree not to use the website to submit false or misleading information, submit a phone number you do not own or control, attempt to gain unauthorized access, interfere with the site’s operation, scrape or harvest data, upload malicious code, or infringe anyone’s rights.

16. Intellectual Property

All content on https://sparklyturf.com, including text, graphics, logos, photographs, and the Sparkly Turf name and marks, is owned by Sparkly Turf LLC or its licensors and is protected by intellectual property laws. You may view and print pages for your personal, non-commercial use. Any other use requires our written permission.

17. User Content and Reviews

If you submit a review, photo, testimonial, or other content to us or about us, you grant Sparkly Turf LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, and display it in connection with our business. You represent that you own the content and that it is truthful.

18. Disclaimer of Warranties

Except for the express warranties stated in these Terms, the website and everything we provide are furnished “as is” and “as available.” To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or secure.

19. Limitation of Liability

To the fullest extent permitted by law, Sparkly Turf LLC, its owners, officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of use, or property devaluation, arising out of or relating to these Terms, the website, the text messaging program, or the services — even if we were advised of the possibility. Our total aggregate liability for any claim will not exceed the amount you actually paid us for the service giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing here limits liability that cannot be limited by law, including liability for gross negligence, willful misconduct, or personal injury caused by our negligence.

20. Indemnification

You agree to indemnify and hold harmless Sparkly Turf LLC and its personnel from any claim, loss, liability, or expense, including reasonable attorneys’ fees, arising from your breach of these Terms, your misuse of the website or services, your violation of law, or your infringement of a third party’s rights.

21. Force Majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including extreme weather, fire, flood, utility or water supply failure, labor shortage, supply chain disruption, carrier delay, government action, or public health emergency.

22. Governing Law and Dispute Resolution

• These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules.
• Before filing any action, you agree to contact us at info@sparklyturf.com and give us 30 days to resolve the dispute informally.
• Any unresolved dispute will be brought exclusively in the state or federal courts located in Clark County, Nevada, and you consent to that jurisdiction and venue.
• Each party waives any right to a jury trial to the extent permitted by law.
• Claims must be brought within one year after the claim arises, to the extent permitted by law.

23. Miscellaneous

• Entire agreement: these Terms, our Privacy Policy, and any signed work order or invoice form the entire agreement between us.
• Order of precedence: a signed written work order or service agreement controls over these Terms where they conflict.
• Severability: if a provision is held unenforceable, the rest remains in effect.
• No waiver: our failure to enforce a provision is not a waiver of it.
• Assignment: you may not assign these Terms without our consent. We may assign them in connection with a sale or reorganization of the business.
• Changes: we may update these Terms. The “Effective date” above shows the current version. Material changes take effect when posted, and your continued use constitutes acceptance.

24. Contact